The Canopy Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
The Canopy Shop
Phone: 0845 2417182
Email: sales [at] thecanopyshop [dot] co [dot] uk

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, Maestro, Solo and Visa Electron. You may send your credit card information via phone or over the Internet. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency (please note free shipping is only available within the UK: for international shipping costs please contact us).

Shipping within the UK is free. For international shipping costs please contact us.

Typically there is a two week turnaround in shipping your order, although it can take longer - if you would like to know how your order is progressing please contact us.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

VAT is included in the price.

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

We guarantee your satisfaction. We have inspected the premises of all our suppliers and are confident that the systems they have in place will result in you receiving the best quality products. We back up our claim by offering a 5 year guarantee (full details on request).

If you need to reach us, please email us using the contact page, alternatively, you can call on 0845 2417182 (International +44 0845 2417182).

The Canopy Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm